Business Basics PT.2
BUSINESS BASICS PART II – OPERATIONS MANAGEMENT, CUSTOMER SERVICE, IS & HR
Operations Management has a wide scope of responsibility. It is the area of business that is concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient and effective. To name a few, it is the management of resources, the production and distribution of goods and services to customers, and the analysis of queue systems. It can be the engine to the back office of a bank, retail department store, a manufacturing plant, and even the process of making the food in a restaurant.